Lipa Na Mpesa Charges unethical, Safaricom told

Your better option, Safaricom is in the news and today, it is not about the billions it has made or the taxes it has paid to the government. It is startling…Bob Collymore could be ‘stealing’ from Kenyans…

Competition Authority of Kenya (CAK) is on Safaricom’s neck for what could be considered ‘unethical competition tactics’ by the dominant player in the money transfer industry.

CAK wants Safaricom to disclose to Kenyans the charges they incur or the cost of using lipa na Mpesa service.

Competition Authority of Kenya (CAK) orders Safaricom to disclose to consumers charges made on lipa na Mpesa service.

After taking investigations pursuant to consumer protection mandate, we order Safaricom to undertake a campaign in both electronic and print media to sensitize Kenyans on Lipa Na Mpesa billing,” said Wangombe Kariuki, Director General Competition Authority.

“We want Safaricom to inform Kenyans that settling bills through Lipa Na Mpesa service at petrol stations currently may attract a fee of 0.5 per cent of the transaction value and that application charges can be accessed through the *234# USSD code,” he said.
More reporting by the Standard


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